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How to use Credit and Rebill in Prophet 21


In this video, I’m going to show you the basics of utilizing credit and rebill in a Prophet 21 environment.

Before we get started, I want to mention a setting under system settings and accounts receivable general. It’s called the default invoice date for credit and rebill. In this environment, we have it set to invoice at the current date, but you can also set it to use the original invoice date.

Note: it’s important to know that even if you use today’s current date for the rebill, it still keeps the original invoice’s net and term dates.

Step 1:

Open credit and rebill and input the invoice number.

The date is currently listed as December 25. (Merry Christmas to us!) However, when I check credit and rebill, it will swap to today’s date, which is the 26th of January.

But if we look at the terms, that due date is still the 24th. (I’ll show you once we’re done processing this that it still keeps those dates.)

Step 2:

Set a reason code.

This example item will be a unit price, but you can also use this function to easily fix tax issues. (For example, a customer called to inform us that these items were supposed to be five cents a piece, not five dollars apiece.)

Step 3:

Hit save and create an invoice with the new, extended price.

The new invoice will also reference the original invoice number. That way if a check comes in from a customer, when you apply that payment, it will link to the new rebill invoice. They are now linked behind the system.

Step 4:

To confirm the correct due date is listed, copy the new rebill invoice number, and reopen credit and rebill.

In Summary,

Credit and rebill is an incredibly helpful feature in P21, as it prevents you from having to do a lot of returns, new orders, and re-invoicing.

If you have any more questions about this topic or you want to see some videos on some other topics, put them in the comments below.

Need to know how to reverse a Purchase Order Receipt in Prophet 21? Check out this post for a detailed tutorial (+ video)!