We are a US-based team of Epicor Prophet 21 specialists, providing on-demand support and proactive maintenance so you can operate at full efficiency.
Your Prophet 21 Support Team
Diagnostics and recommendations to improve system efficiency
Remote monitoring and alerts on key peformance indicators
Preventive maintenance, backup and upgrade strategies
On Demand Support
US based team provides support via email, phone or video
Does your team have the Prophet 21 support it needs?
Your team works hard at their job, and they deserve a support team that is proactive, responsive and provides real solutions quickly.
P21’s complexity is what makes it uniquely suited for the distribution industry. But if your team does not have extensive experience with the system, they may struggle to utilize its full capabilities. Worse, they may end up wasting time on frustratingly slow processes—resulting in lower productivity and reduced ROI.
Problems You May Be Experiencing
- Networks and server systems are too complex to monitor consistently
- Planned improvements keep falling through the cracks
- Unexpected updates are causing system glitches and crashes
- Indicators of potential system issues are going unnoticed
- Unreliable backups could cause a data catastrophe
- A slow system and overly complicated processes are reducing productivity
- Existing support articles do not provide practical help or resolve issues
- Training for optimizing P21’s capabilities is limited
- Frustrated team members have to wait too long for support requests to be answered
Support & Monitoring
Our US-based team specializes in Epicor Prophet 21. We can help keep your system up-to-date, and running efficiently. Equip your team with automated processes, an optimized system, and fast support responses.
Services We Provide
- System Health Monitoring
- Backup Configuration and Monitoring
- Basic Database Maintenance (integrity checks and re-indexing)
- User Account Management
- Ticket Based Help Desk
- System Patches and Annual Version Upgrades
- Screen Designer Changes & User Defined Fields
- Reports and Data Extraction using Excel or SQL Reporting Services
- Crystal Reports and Form Modifications
- Assistance with 3rd Party Integrations
- Extensive and user-friendly Knowledge Base for working with P21
- On-demand support through email, phone, or video.
Forecasting Inventory from Historical Data
- Item level forecast from historical data
- Extract data from non-P21 ERP System
- Data loaded into P21 as item history
- Inventory plan from item forecast
Thank you Andy and the team at Atlas! You have saved my accounting team countless hours of work with all that you have done for us. You are quick with solutions to our problems and they have all been extremely helpful! You have helped me build a more efficient department for my company!!Accounts Payable Upload Project
This was the project which pushed the bar on what we thought we could or could not do with P21.Auto Allocations Project
From the beginning of the project, Andy formed a direct plan based on our wants and needs with the system. He delivered on that plan faster than I would have thought and for less money than I was imagining. I would recommend anyone with a P21 system that needs a little tweaking to contact Atlas and spend a little time going over your system. It will help immensely.
Thank you. This is a major step towards getting good CRM activity for Outside Sales.Web Based CRM Project
Thanks so much for all of your help and tutelage this past year. We couldn’t have done it without you. I know I learned A TON!