We are a US-based team of Epicor Prophet 21 specialists, providing on-demand support and proactive maintenance so you can operate at full efficiency.
Your Prophet 21 Support Team

Analysis
Diagnostics and recommendations to improve system efficiency
Monitoring
Remote monitoring and alerts on key peformance indicators
Maintenance
Preventive maintenance, backup and upgrade strategies
On Demand Support
US based team provides support via email, phone or video
Does your team have the Prophet 21 support it needs?
Your team works hard at their job, and they deserve a support team that is proactive, responsive and provides real solutions quickly.
P21’s complexity is what makes it uniquely suited for the distribution industry. But if your team does not have extensive experience with the system, they may struggle to utilize its full capabilities. Worse, they may end up wasting time on frustratingly slow processes—resulting in lower productivity and reduced ROI.

Problems You May Be Experiencing
- Networks and server systems are too complex to monitor consistently
- Planned improvements keep falling through the cracks
- Unexpected updates are causing system glitches and crashes
- Indicators of potential system issues are going unnoticed
- Unreliable backups could cause a data catastrophe
- A slow system and overly complicated processes are reducing productivity
- Existing support articles do not provide practical help or resolve issues
- Training for optimizing P21’s capabilities is limited
- Frustrated team members have to wait too long for support requests to be answered

Support & Monitoring
Our US-based team specializes in Epicor Prophet 21. We can help keep your system up-to-date, and running efficiently. Equip your team with automated processes, an optimized system, and fast support responses.
Services We Provide
- System Health Monitoring
- Backup Configuration and Monitoring
- Basic Database Maintenance (integrity checks and re-indexing)
- User Account Management
- Ticket Based Help Desk
- System Patches and Annual Version Upgrades
- Screen Designer Changes & User Defined Fields
- Reports and Data Extraction using Excel or SQL Reporting Services
- Crystal Reports and Form Modifications
- Assistance with 3rd Party Integrations
- Extensive and user-friendly Knowledge Base for working with P21
- On-demand support through email, phone, or video.
Get the support You need to take full advantage of Prophet 21.
Forecasting Inventory from Historical Data
- Item level forecast from historical data
- Extract data from non-P21 ERP System
- Data loaded into P21 as item history
- Inventory plan from item forecast
